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FAQ

If you have any questions or concerns other than those listed here,
please feel free to contact us at info@recipe-ru.com.

Withdrawal

Q

What if I want to cancel my membership after registering?

If you are a paid member and wish to cancel your membership, you will need to cancel your payment in person.
Please log in to PayPal or Stripe, where you made the payment for this site, and then carry out the cancellation procedure for your membership fee payment.
For security reasons and to prevent any trouble, our association does not intervene in the payment process. Thank you for your understanding.

If you are a registered free member and would like to have your personal information deleted, please contact us at info@recipe-ru.com.

User Information/Changes

Q

Unsubscribe from the newsletter

If you would like to unsubscribe from our email newsletter, please contact us at info@recipe-ru.com.

Q

Change your email address

After logging in, you can change it from your profile on My Page.

Q

address change

If your membership registration information (address, etc.) changes, you can log in and change it from your profile on My Page.

Q

I forgot my password.

You can reset your password by clicking on the "Login" button and then "Forgot your password?"

Q

I forgot my username.

In principle, your username will be your email address. If you registered before the renewal, your ID has already been issued. Please check the email sent to you when you registered.

Member registration

Q

I registered as a paid member, but I haven't received a registration notification email.

If you are registering as a new paid user, an email will be sent to the email address registered with Stripe or PayPal.
First, please check the email account registered with Stripe or PayPal.

If you do not receive the email, it may have been sorted into your spam folder, so please check your spam folder.

In addition, if you are using a mobile carrier email service, the email may not be delivered due to the filtering function provided by your mobile carrier.
Please add the "recipe-ru.com" domain to your list of allowed domains for receiving emails.

If you have registered as a user in the past, there is a possibility that paid billing information may be linked to your previously registered account.
Since the link is via email address, please log in using your previous account information (user ID/password).

Q

Can I become a primary member if I live overseas?

Those who live overseas can also become full members. If you would like to have the journal sent by airmail, we will charge you an additional shipping fee. Airmail shipping costs 500 yen per issue, or 6,000 yen per year. If you would like to have it sent by surface mail, we will send it to you free of charge.

Q

How do I pay the membership fee?

Payment can be made through the online payment services "Stripe" or "Paypal". Both are used by many people, including overseas, so you can make payments with peace of mind.
Please note that unless you specifically request otherwise, your subscription will be automatically renewed and no refunds will be given.

How to Use

Q

I am a web member and would like to receive the magazine, "Monthly Japanese Cuisine."

If you are a WEB member who would like to receive the journal every month on an ongoing basis, you can change to a full membership and receive the journal every month.
After logging in, go to "My Page" in the top right corner of the screen (or from the menu bar with three horizontal lines in the top right corner if you are using a smartphone), and proceed by clicking on "You can change your plan here" at the bottom.

If you would like to receive only a specific month's magazine, we will send it to you for 1,300 yen (including shipping and tax) per copy. Please specify the month and year of the magazine you would like to receive and send it to info@recipe-ru.com.

Q

Can I see content that is only available to paying members?

To view content that is only available to paid members, you must first "register as a new member." After completing the registration, you can view all content by logging in with the email address (or ID) and password you set. There are two types of membership: regular membership and web membership, and you can choose to pay annually or monthly. For details, please see "New Member Registration."

Additionally, any food thumbnail photo with the word "FREE" displayed in the upper left corner is content that can be viewed free of charge.